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Cronologia degli avvisi

giu 2023

DAM Authoring instance restart for maintenance
  • Risolto
    Risolto

    This incident has been resolved.

  • Verifiche
    Verifiche

    For maintenance reasons, the DAM authoring instance needs to be restarted. The system will be up and running soon again.

General issues with AWS
  • Risolto
    Risolto

    This incident has been resolved.

    [03:42 PM PDT] Between 11:49 AM PDT and 3:37 PM PDT, we experienced increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region. Our engineering teams were immediately engaged and began investigating. We quickly narrowed down the root cause to be an issue with a subsystem responsible for capacity management for AWS Lambda, which caused errors directly for customers (including through API Gateway) and indirectly through the use of other AWS services. Additionally, customers may have experienced authentication or sign-in errors when using the AWS Management Console, or authenticating through Cognito or IAM STS.

  • Monitorando
    Monitorando

    AWS has reported that the issue has been solved. We are continuing to monitor the situation closely.

  • Individuato
    Individuato

    AWS confirmed issues with Lambda in us-east-1.
    As a result a lot of services are affected.

  • Verifiche
    Verifiche

    Our monitoring reports issues throughout our infrastructure. We are currently investigating this incident.

Sites PROD Author currently experiencing slow performance
  • Risolto
    Risolto

    This incident has been resolved.

  • Aggiornare
    Aggiornare

    We identified still some issues and continue monitoring.

  • Monitorando
    Monitorando

    The Author is now running on a larger instance with enough headroom for the currently increased demand.

    Authoring will be back soon.

    We are continuing to monitor the situation.

  • Individuato
    Individuato

    We are migrating the author instance to better hardware.

Sites PROD Author currently experiencing slow performance
  • Risolto
    Risolto

    Author has been restarted, and operations have returned to normal.

  • Verifiche
    Verifiche

    The Sites PROD author is currently experiencing high load, which leads to slow page loads and a degraded authoring experience.

    We are investigating.

mag 2023

Sites PROD Author is currently not available
  • Risolto
    Risolto

    This incident has been resolved.

  • Verifiche
    Verifiche

    This is caused by a maintenance script.

Assets Author not available
  • Risolto
    Risolto

    This incident has been resolved.

  • Verifiche
    Verifiche

    We are currently investigating this incident.

Prod Assets Author Blocked Replication Queue
  • Aggiornare
    Aggiornare

    This incident has been resolved.

  • Risolto
    Risolto

    This incident has been resolved.

  • Monitorando
    Monitorando

    The replication queue of the Prod Assets Author AEM instance has been blocked for several hours, causing over 80k items to be pending replication.

    We have removed the problematic asset from the queue, and it is now unblocked. We are monitoring the server to ensure all asset replication actions are successful.

apr 2023

Intermittent 404 errors for ote.js scripts
  • Risolto
    Risolto

    This incident has been resolved.

  • Monitorando
    Monitorando

    We implemented a fix and are currently monitoring the result.

  • Individuato
    Individuato

    We are continuing to work on a fix for this incident.

  • Verifiche
    Verifiche

    We are facing intermittent 404 errors when delivering ote.js scripts due to some unexpected CloudFront issues.

    A support ticket with AWS has been created.

Prod Assets Author is currently unavailable
  • Risolto
    Risolto

    This incident has been resolved.

  • Verifiche
    Verifiche

    We are currently investigating this incident.

Prod Assets Author is currently unavailable
  • Risolto
    Risolto

    This incident has been resolved.

  • Verifiche
    Verifiche

    We are currently investigating this incident.

apr 2023 to giu 2023

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