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Slow Loading Times with Adobe Tag Manager

Risolto
Operativo
Avviato il circa 2 anni faDurato circa 16 ore

Colpiti

Comms Cloud Core Components

Operativo da 2:41 PM to 7:06 AM

Adobe Tag Manager

Operativo da 2:41 PM to 7:06 AM

Aggiornamenti
  • Risolto
    Risolto

    This incident has been resolved.

    Adobe closed their incident during the night. Performance should be back to normal.

  • Monitorando
    Monitorando

    The situation seems to have improved. We continue to closely monitor the performance. The Adobe incident is still ongoing.

  • Aggiornare
    Aggiornare

    Adobe update: "Multiple Adobe services has been affected by this CSO.

    Data Collections Tags: Customers may experience timeouts retrieving assets for Adobe Hosted libraries. Data collection may be impacted for affected customers.

    Adobe customers worldwide are facing very long login times when attempting to log in to either the Customer Portal UI or to Behance.net.

    Adobe Analytics: Failures within data collection.

    Target UI Users experience a degradation of the service by very long load times about 2 minutes per page."

  • Aggiornare
    Aggiornare

    Adobe confirmed: "There is an ongoing CSO (critical service outage) at our end which is affecting target UI load times. Our engineering team is proactively working on this to provide a fix at the earliest."

  • Individuato
    Individuato

    We have opened a support ticket with Adobe, asking for a timely solution of the issue.

  • Verifiche
    Verifiche

    We are currently investigating this incident.