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Historique des incidents

oct. 2025

Scheduled maintenance for SmartCMS
  • Mettre à jour
    octobre 30, 2025 à 11:03UTC
    Mettre à jour
    octobre 30, 2025 à 11:03UTC
    Maintenance has completed successfully.
  • Terminé
    octobre 30, 2025 à 10:00UTC
    Terminé
    octobre 30, 2025 à 10:00UTC
    La maintenance s'est terminée avec succès
  • En cours
    octobre 30, 2025 à 08:00UTC
    En cours
    octobre 30, 2025 à 08:00UTC
    La maintenance est en cours
  • Pas encore commencé
    octobre 30, 2025 à 08:00UTC
    Pas encore commencé
    octobre 30, 2025 à 08:00UTC

    We are planning a scheduled maintenance during that time with the following Release Candidate: https://siecom.atlassian.net/projects/AU/versions/13711/tab/release-report-all-issues

Major outage of various web sites
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    Sites are back online. Due to the nature of the outage, we are closely monitoring availability and performance.

  • Identifié
    UTC
    Identifié

    We do not know when the issue will be resolved on AWS side. We are in direct contact with AWS to get information from them as early as possible, but this is a global outage of yet unknown complexity.

  • Surveillé
    UTC
    Surveillé

    The number of affected AWS services increased further. You can follow their updates here: https://health.aws.amazon.com/health/status

  • Mettre à jour
    UTC
    Mettre à jour

    What's Happening

    All website services are currently unavailable due to an AWS infrastructure outage affecting the us-east-1 region.

    Impact:

    • All pages and content inaccessible

    • URL redirects not working

    • User authentication failing

    Cause

    AWS is experiencing an outage affecting multiple core services including AWS Security Token Service. This prevents our request processing infrastructure from functioning.

    What We're Doing

    We are monitoring AWS's service health dashboard. Our systems will automatically recover once AWS resolves the outage.

    Expected Resolution

    Waiting for AWS to restore affected services. We will provide updates every 30 minutes.

    We apologize for the inconvenience. This is an AWS infrastructure issue beyond our control.

  • Identifié
    UTC
    Identifié

    This is a wide spread AWS outage. A large number of services that we are depending on are affected.

  • Détecté
    UTC
    Détecté

    We are investigating this incident.

Scheduled maintenance for SmartCMS
  • Terminé
    octobre 15, 2025 à 10:00UTC
    Terminé
    octobre 15, 2025 à 10:00UTC
    La maintenance s'est terminée avec succès
  • En cours
    octobre 15, 2025 à 08:00UTC
    En cours
    octobre 15, 2025 à 08:00UTC
    La maintenance est en cours
  • Pas encore commencé
    octobre 15, 2025 à 08:00UTC
    Pas encore commencé
    octobre 15, 2025 à 08:00UTC

    We are planning for a scheduled maintenance during that time with the following Release Candidate: https://siecom.atlassian.net/browse/AU-3780

DAM PROD deployment - Thursday 9th of October at 8.00am CEST
  • Terminé
    octobre 09, 2025 à 06:15UTC
    Terminé
    octobre 09, 2025 à 06:15UTC
    Maintenance has completed successfully.
  • En cours
    octobre 09, 2025 à 06:00UTC
    En cours
    octobre 09, 2025 à 06:00UTC
    La maintenance est en cours
  • Pas encore commencé
    octobre 09, 2025 à 06:00UTC
    Pas encore commencé
    octobre 09, 2025 à 06:00UTC

    We are planning to do a DAM Prod deployment on Thursday, 09.10.2025 @08.00am CEST. The authoring instance will be available during that time and can be used without any limitations.

Lost Form FieldIds in SmartCMS & Delivery
  • Résolu
    UTC
    Résolu

    This incident has been resolved.

    Hotfix is deployed and testes successfully to PROD.
    Editors would only need to republish those pages they miss their form from.

  • Mettre à jour
    UTC
    Mettre à jour

    The fix has been tested successfully and is now being deployed to PROD.

  • Surveillé
    UTC
    Surveillé

    The fix has been successfully deployed on the staging system and is now being tested in this environment.

  • Identifié
    UTC
    Identifié

    We identified the problem!

    The formID is still available in the database of SmartCMS, it is not lost!

    We are now preparing a hotfix to bring back the formID field with the value stored in the database.

  • Détecté
    UTC
    Détecté
    We are currently investigating this incident.

sept. 2025

Scheduled maintenance for SmartCMS
  • Mettre à jour
    septembre 24, 2025 à 12:00UTC
    Mettre à jour
    septembre 24, 2025 à 12:00UTC
    La maintenance s'est terminée avec succès
  • Terminé
    septembre 24, 2025 à 10:00UTC
    Terminé
    septembre 24, 2025 à 10:00UTC
    La maintenance est en cours
  • Pas encore commencé
    septembre 24, 2025 à 10:00UTC
    Pas encore commencé
    septembre 24, 2025 à 10:00UTC

    We are planning a scheduled maintenance during that time with the following release candidate https://siecom.atlassian.net/projects/AU/versions/13282/tab/release-report-all-issues.

Intermittent 503 errors
  • Résolu
    UTC
    Résolu

    Status: Resolved
    Duration: September 15, 2025 - 15:32 to 16:24 UTC (52 minutes)
    Impact: 0.74% of website traffic affected

    What Happened

    Our website experienced intermittent slowdowns and service errors due to a performance issue with our analytics tracking system.

    Root Cause

    Analytics tracking calls were blocking the main website response, causing delays when the analytics service experienced issues.

    Resolution

    We optimized our system to process analytics tracking independently from website responses, ensuring external service issues can no longer impact site performance.

    Prevention

    This architectural improvement ensures similar analytics service issues will not affect website availability in the future.

  • Surveillé
    UTC
    Surveillé
    We implemented a fix and are currently monitoring the result.
  • Identifié
    UTC
    Identifié

    Current Issue

    We are currently experiencing a major outage affecting www.siemens.com . Users may encounter service unavailable errors or very slow loading times when trying to access our website.

    What We're Doing

    Our technical team is actively investigating the issue and working on a fix. We have identified the root cause and are implementing a solution.

    Next Steps

    We expect to have the issue resolved shortly and will provide updates as progress is made.

    We apologize for the inconvenience and appreciate your patience.

  • Détecté
    UTC
    Détecté
    We are currently investigating this incident.
Siemens Press Authoring and Delivery down
  • Postmortem
    UTC
    Postmortem

    The storage was configured in a mode that could not keep up with sustained traffic, which caused requests to slow down and eventually stop responding.

    We have updated the file system to an elastic configuration that automatically scales with demand, and the service is now fully restored.

    We are also improving monitoring and alerts so that similar issues can be detected and mitigated more quickly in the future.

  • Mettre à jour
    UTC
    Mettre à jour
    This incident has been resolved.
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Identifié
    UTC
    Identifié

    We are currently experiencing downtime due to an unforeseen issue during a routine software update. Our team is actively working to restore service as quickly as possible.

DAM PROD deployment - Thursday 4th of September at 8.00am CEST
  • Terminé
    septembre 04, 2025 à 06:08UTC
    Terminé
    septembre 04, 2025 à 06:08UTC
    Maintenance has completed successfully.
  • En cours
    septembre 04, 2025 à 06:00UTC
    En cours
    septembre 04, 2025 à 06:00UTC
    La maintenance est en cours
  • Pas encore commencé
    septembre 04, 2025 à 06:00UTC
    Pas encore commencé
    septembre 04, 2025 à 06:00UTC

    We are planning a DAM Prod deployment at 04.09.2025 @08.00am CEST. The authoring instance will be available during that time and can be used without any limitations.

Central DAM content publishing is not working
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    The fix has been successfully tested on the staging system and will be delivered to PROD now.

  • Identifié
    UTC
    Identifié

    We have identified the problem and are currently deploying a fix to production.

  • Détecté
    UTC
    Détecté

    We're facing an issue with the content publishing in the central DAM. We're investigating the issue and keep you updated once the issue is fixed

août 2025

Aucun incident signalé ce mois-ci

août 2025 à oct. 2025

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