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Geschichte beachten

Juni 2023

DAM Authoring instance restart for maintenance
  • Gelöst
    Gelöst

    This incident has been resolved.

  • Analyse
    Analyse

    For maintenance reasons, the DAM authoring instance needs to be restarted. The system will be up and running soon again.

General issues with AWS
  • Gelöst
    Gelöst

    This incident has been resolved.

    [03:42 PM PDT] Between 11:49 AM PDT and 3:37 PM PDT, we experienced increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region. Our engineering teams were immediately engaged and began investigating. We quickly narrowed down the root cause to be an issue with a subsystem responsible for capacity management for AWS Lambda, which caused errors directly for customers (including through API Gateway) and indirectly through the use of other AWS services. Additionally, customers may have experienced authentication or sign-in errors when using the AWS Management Console, or authenticating through Cognito or IAM STS.

  • Überprüfung
    Überprüfung

    AWS has reported that the issue has been solved. We are continuing to monitor the situation closely.

  • Identifizierung
    Identifizierung

    AWS confirmed issues with Lambda in us-east-1.
    As a result a lot of services are affected.

  • Analyse
    Analyse

    Our monitoring reports issues throughout our infrastructure. We are currently investigating this incident.

Sites PROD Author currently experiencing slow performance
  • Gelöst
    Gelöst

    This incident has been resolved.

  • Update
    Update

    We identified still some issues and continue monitoring.

  • Überprüfung
    Überprüfung

    The Author is now running on a larger instance with enough headroom for the currently increased demand.

    Authoring will be back soon.

    We are continuing to monitor the situation.

  • Identifizierung
    Identifizierung

    We are migrating the author instance to better hardware.

Sites PROD Author currently experiencing slow performance
  • Gelöst
    Gelöst

    Author has been restarted, and operations have returned to normal.

  • Analyse
    Analyse

    The Sites PROD author is currently experiencing high load, which leads to slow page loads and a degraded authoring experience.

    We are investigating.

Mai 2023

Sites PROD Author is currently not available
  • Gelöst
    Gelöst

    This incident has been resolved.

  • Analyse
    Analyse

    This is caused by a maintenance script.

Assets Author not available
  • Gelöst
    Gelöst

    This incident has been resolved.

  • Analyse
    Analyse

    We are currently investigating this incident.

Prod Assets Author Blocked Replication Queue
  • Update
    Update

    This incident has been resolved.

  • Gelöst
    Gelöst

    This incident has been resolved.

  • Überprüfung
    Überprüfung

    The replication queue of the Prod Assets Author AEM instance has been blocked for several hours, causing over 80k items to be pending replication.

    We have removed the problematic asset from the queue, and it is now unblocked. We are monitoring the server to ensure all asset replication actions are successful.

Apr. 2023

Intermittent 404 errors for ote.js scripts
  • Gelöst
    Gelöst

    This incident has been resolved.

  • Überprüfung
    Überprüfung

    We implemented a fix and are currently monitoring the result.

  • Identifizierung
    Identifizierung

    We are continuing to work on a fix for this incident.

  • Analyse
    Analyse

    We are facing intermittent 404 errors when delivering ote.js scripts due to some unexpected CloudFront issues.

    A support ticket with AWS has been created.

Prod Assets Author is currently unavailable
  • Gelöst
    Gelöst

    This incident has been resolved.

  • Analyse
    Analyse

    We are currently investigating this incident.

Prod Assets Author is currently unavailable
  • Gelöst
    Gelöst

    This incident has been resolved.

  • Analyse
    Analyse

    We are currently investigating this incident.

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