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Historique des incidents

mai 2023

Sites PROD Author is currently not available
  • Résolu
    Résolu

    This incident has been resolved.

  • Détecté
    Détecté

    This is caused by a maintenance script.

Assets Author not available
  • Résolu
    Résolu

    This incident has been resolved.

  • Détecté
    Détecté

    We are currently investigating this incident.

Prod Assets Author Blocked Replication Queue
  • Mettre à jour
    Mettre à jour

    This incident has been resolved.

  • Résolu
    Résolu

    This incident has been resolved.

  • Surveillé
    Surveillé

    The replication queue of the Prod Assets Author AEM instance has been blocked for several hours, causing over 80k items to be pending replication.

    We have removed the problematic asset from the queue, and it is now unblocked. We are monitoring the server to ensure all asset replication actions are successful.

avr. 2023

Intermittent 404 errors for ote.js scripts
  • Résolu
    Résolu

    This incident has been resolved.

  • Surveillé
    Surveillé

    We implemented a fix and are currently monitoring the result.

  • Identifié
    Identifié

    We are continuing to work on a fix for this incident.

  • Détecté
    Détecté

    We are facing intermittent 404 errors when delivering ote.js scripts due to some unexpected CloudFront issues.

    A support ticket with AWS has been created.

Prod Assets Author is currently unavailable
  • Résolu
    Résolu

    This incident has been resolved.

  • Détecté
    Détecté

    We are currently investigating this incident.

Prod Assets Author is currently unavailable
  • Résolu
    Résolu

    This incident has been resolved.

  • Détecté
    Détecté

    We are currently investigating this incident.

mars 2023

Prod Assets Author Outage
  • Résolu
    Résolu

    This incident has been resolved.

  • Identifié
    Identifié

    We are continuing to work on a fix for this incident.

    A process used to convert images was using too much server memory. We have disabled this process, which may impact on some functionality.

    Assets workflows execution may fail until we have re-enabled this process.

Publish and Rollout issues on Sites Author
  • Résolu
    Résolu

    We could not find evidence of a platform-wide issue around publishing or rolling out pages and are therefore closing this incident.

  • Détecté
    Détecté

    We are currently investigating this incident.

Perfomance issues in Authoring
  • Résolu
    Résolu

    This incident has been resolved.

  • Surveillé
    Surveillé

    We implemented a fix and are currently monitoring the result.

  • Détecté
    Détecté

    Our team is investigating reports of performance issues with Authoring

mars 2023 à mai 2023

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