Siemens - Siemens Press Authoring and Delivery down – Incident details

All systems operational

Siemens Press Authoring and Delivery down

Resolved
Major outage
Started 11 months agoLasted about 3 hours

Affected

Web Sites

Major outage from 7:00 AM to 9:37 AM

Siemens Press

Major outage from 7:00 AM to 9:37 AM

Authoring

Major outage from 7:00 AM to 9:37 AM

Press Authoring

Major outage from 7:00 AM to 9:37 AM

Updates
  • Postmortem
    UTC
    Postmortem

    The storage was configured in a mode that could not keep up with sustained traffic, which caused requests to slow down and eventually stop responding.

    We have updated the file system to an elastic configuration that automatically scales with demand, and the service is now fully restored.

    We are also improving monitoring and alerts so that similar issues can be detected and mitigated more quickly in the future.

  • Update
    UTC
    Update
    This incident has been resolved.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We are currently experiencing downtime due to an unforeseen issue during a routine software update. Our team is actively working to restore service as quickly as possible.