Siemens - Some redirects missing from redirect backend – Incident details

SmartCMS under maintenance

Some redirects missing from redirect backend

Resolved
Operational
Started almost 3 years agoLasted about 2 hours

Affected

Global Infrastructure

Operational from 12:57 PM to 3:10 PM

Redirect Service

Operational from 12:57 PM to 3:10 PM

Updates
  • Resolved
    Resolved

    We just resolved the issue! The missing redirects have been imported.

    Futhermore we implemented measures to avoid future occurences of the root cause.

    Sorry for any inconveniences caused.

  • Identified
    Identified

    We have identified the root cause of the issue. During duplicate removal some redirects have been deleted by accident.

    Our team is working to restore the missing redirects.

  • Investigating
    Investigating

    We are currently facing an incident with the redirect engine backend. The impact of the incident is that some redirects are missing from the database.

    Our team started investigating the issue and will update the status as soon as we have additional information.