Siemens - Lost Form FieldIds in SmartCMS & Delivery – Incident details

All systems operational

Lost Form FieldIds in SmartCMS & Delivery

Resolved
Partial outage
Started 10 months agoLasted about 2 hours

Affected

Web Sites

Partial outage from 2:14 PM to 4:32 PM

Siemens Global

Partial outage from 2:14 PM to 4:32 PM

Siemens Mobility

Partial outage from 2:14 PM to 4:32 PM

Siemens Xcelerator Marketplace

Partial outage from 2:14 PM to 4:32 PM

xcelerator.siemens.com

Partial outage from 2:14 PM to 4:32 PM

Authoring

Partial outage from 2:14 PM to 4:32 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    Hotfix is deployed and testes successfully to PROD.
    Editors would only need to republish those pages they miss their form from.

  • Update
    UTC
    Update

    The fix has been tested successfully and is now being deployed to PROD.

  • Monitoring
    UTC
    Monitoring

    The fix has been successfully deployed on the staging system and is now being tested in this environment.

  • Identified
    UTC
    Identified

    We identified the problem!

    The formID is still available in the database of SmartCMS, it is not lost!

    We are now preparing a hotfix to bring back the formID field with the value stored in the database.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.