Siemens - Degraded performance on live websites due to high load in OpenSearch cluster – Incident details

All systems operational

Degraded performance on live websites due to high load in OpenSearch cluster

Resolved
Degraded performance
Started over 2 years agoLasted about 1 hour

Affected

Web Sites

Degraded performance from 1:59 PM to 3:21 PM

Siemens Global

Degraded performance from 1:59 PM to 3:21 PM

new.siemens.com

Degraded performance from 1:59 PM to 3:21 PM

Siemens Energy

Degraded performance from 1:59 PM to 3:21 PM

Siemens Mobility

Degraded performance from 1:59 PM to 3:21 PM

Siemens Advanta

Degraded performance from 1:59 PM to 3:21 PM

Updates
  • Resolved
    UTC
    Resolved

    This problem was caused due to a sudden spike in traffic, coupled with an additional automation tool running at the same time. The traffic volume has subsided and as such the service is back to normal.

  • Monitoring
    UTC
    Monitoring

    A high amount of requests was issued against our public endpoints and caused a high load on OpenSearch, but has now subsided. We're still investigating.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.